This course provides a comprehensive introduction to ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard. Course Content
• 6 easy to absorb modules covering terminology, structure, concepts and value
• Includes video tutorials, study guides and quizzes
• Study duration: 15 hours
• Module 1: Introduction to ISO/IEC 20000
• Module 1: Introduction to ISO/IEC 20000
• Module 3: Service delivery and relationship processes
• Module 4: Design, transition, control and resolution processes
• Module5: Audits
• Module 6: Exam preparation
• Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide
CPD/PDU’s will be 20.