The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
Course Content:
• 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
• Includes video tutorials, study guides and quizzes
• Study duration: 7 hours
• Lesson 1: Organizational context and governance
• Lesson 2: Digital transformation
• Lesson 3: Service Culture
• Lesson 4: Organizational structure
• Lesson 5: Teams
• Lesson 6: Service Provider Challenges
• Lesson 7: Organizational change principles
• Lesson 8: Introduction to the VeriSM model
• Lesson 9: The VeriSM Model Part 1 Define
• Lesson 10: The VeriSM Model Part 2 Produce
• Lesson 11: The VeriSM Model Part 3 Provide
• Lesson 12: The VeriSM Model Part 4 Respond
• Lesson 13: Exam Preparation
Pre-requisites: This course does not require any existing knowledge VeriSM
Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.
CPD/PDUs will be 20.
