The fully accredited VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.) The VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.
Course Content:
• 18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies
• Includes video tutorials, study guides and quizzes
• Study duration: 7 hours
• Lesson 1: Digital transformation
• Lesson 2: Organizational structure
• Lesson 3: Teams
• Lesson 4: Introduction to the VeriSM model
• Lesson 5: The VeriSM Model Part 1 Define
• Lesson 6: The VeriSM Model Part 2 Produce
• Lesson 7: The VeriSM Model Part 3 Provide
• Lesson 8: The VeriSM Model Part 4 Respond
• Lesson 9: Adapting the VeriSM Model
• Lesson 10: Progressive practices Agile
• Lesson 11: Progressive practices DevOps & SIAM
• Lesson 12: Progressive practices Lean Shift Left
• Lesson 13: Progressive practices CXUX Continuous Delivery
• Lesson 14: Innovative Technologies – Part 1
• Lesson 15: Innovative Technologies – Part 2
• Lesson 16: Innovative Technologies – Part 3
• Lesson 17: Getting Started
• Lesson 18: Exam Preparation
Pre-requisites: VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)
Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Plus course and hold the pre-requisite certificate before requesting their exam voucher.
CPD/PDUs will be 20.
